RETURN & REFUND POLICY

Our Commitment Every Vera Pelle Signature piece is inspected by hand before it is packed and shipped. We take great care to ensure what reaches you meets our standard. If something is not right, we will make it right.

Return Window You may request a return within 7 days of receiving your order.

Eligibility for Return To be eligible for a return, your item must be:

  • Unused and unworn
  • In its original condition with no signs of use, marks, or damage
  • In its original packaging with all tags intact
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items The following items are not eligible for return:

  • Items purchased during a sale or promotional discount
  • Custom or personalised pieces (monogrammed, made-to-order)
  • Items that have been used, worn, or conditioned
  • Items returned after the 7-day window has passed

How to Request a Return

  1. Email us at support@verapellesignature.com with your order number and reason for return
  2. Attach clear photographs of the item showing the issue
  3. Our team will review your request within 48 hours and provide return instructions
  4. Pack the item securely and ship it to our Sialkot address provided in the return approval email

Return Shipping Cost

  • If the item is defective or we made an error — we cover the return shipping cost
  • If you changed your mind — return shipping is at your own expense

Refund Process Once we receive and inspect the returned item, we will notify you of the outcome within 3 business days. If approved:

  • Refunds are issued via the original payment method
  • Bank transfers and EasyPaisa/JazzCash refunds are processed within 5–7 business days
  • COD orders are refunded via bank transfer — you will need to provide your account details

Exchanges If you would like to exchange an item for a different colour or size, please mention this in your return request email. Exchanges are subject to stock availability.